The year at a course provider or tutoring centre splits into two busy periods: enrolment season and term time. During enrolment season, pre-enrolment requests coming in by phone, web form and social media pile up in scattered lists; follow-up is slow and the prospective student goes elsewhere. During term, attendance, mock exam results, instalment tracking and parent updates eat into the time of teachers and student counsellors.
Common problems at education providers
- Pre-enrolment requests get lost: Nobody records who called, who was given information and when to call back; enrolment advisers call the same parent twice or not at all.
- Parent communication is one-way and late: Absences and exam results reach parents weeks later or only at parents’ evening.
- Mock exam results are not analysed: Results from the optical reader stay in Excel, and a student’s progress by topic cannot be tracked.
- Instalments are tracked by hand: Overdue payments are found one by one in the accounting list.
- Timetable and branch chaos: Teacher and classroom planning clashes across multiple branches.
360 Soft solves these problems with a CRM software that manages enrolment, an institution management panel and a mobile app used by parents and teachers. The structure is designed around your teaching model (one-to-one tutoring, group courses, exam preparation centre or private school).


