Dispatch and Delivery

Orders are prepared on business days. Orders placed before the daily cut-off are normally dispatched the same or the next business day; orders placed at weekends or on public holidays are prepared on the next business day.

Delivery time depends on the destination and the carrier, and the expected range is shown on the product page and at checkout. Once the parcel is handed to the carrier you receive a tracking number, and delivery times shown by carriers are estimates rather than guarantees.

Digital products and services are delivered or made accessible as described on the relevant page, usually immediately after payment is confirmed.

Checking Your Parcel on Arrival

Please inspect the packaging before signing for the delivery. If the parcel is visibly damaged, ask the courier to record the damage on the delivery note or refuse the delivery, and contact us the same day. This single step makes a damage claim straightforward rather than disputed.

If damage is discovered after opening, contact us as soon as possible with the order number and photographs of the item and the packaging.

Returns and the Right of Withdrawal

Where the applicable consumer legislation grants a right of withdrawal, you may return an eligible product within the statutory period from receipt, without giving a reason. Notify us first using the contact details on this website so we can confirm the return address and process.

Returned items must be unused and in a resaleable condition, with original packaging, labels and any accessories included. Products that have been used beyond what is necessary to examine them may be refused or subject to a deduction reflecting the loss in value.

Where the return is due to a fault, an incorrect item or damage in transit, the return shipping cost is ours. Where the return is a change of mind, the return shipping cost is normally the buyer’s unless stated otherwise on the product page.

Products That Cannot Be Returned

  • Items produced to your specification or personalised for you
  • Digital content supplied without a physical medium, once delivery has begun with your consent
  • Services that have been fully performed with your consent
  • Software licences and keys once activated or disclosed
  • Products that cannot be returned for reasons of hygiene where the seal has been opened
  • Goods that deteriorate quickly or have a short expiry

These exclusions are set by consumer protection legislation rather than by us, and they do not affect your statutory rights in respect of faulty or misdescribed goods.

Refunds, Exchanges and Cancellations

Refunds are issued to the original payment method once the returned item has been received and checked, within the period required by the applicable legislation. The time for the amount to appear on a card statement depends on your bank and is outside our control.

Exchanges are handled as a return and a new order, which is faster and clearer than an exchange process. If you wish to cancel an order that has not yet been dispatched, contact us immediately and we will stop it where possible and refund in full.

For any question about an order, contact us with the order number through the details on the contact page. In case of any inconsistency between this English text and the Turkish original, the Turkish text prevails.