Running a residential complex means handling service charge collection, shared cost allocation, maintenance tracking, staff management and communication with hundreds of residents all at the same time. Much of this is still done with Excel spreadsheets, notices pinned to a board and WhatsApp groups that grow until they get out of control. The result is lost requests, “I never saw the announcement” objections and a lack of trust around service charge balances.
What management teams struggle with most
- Service charge and balance transparency: Residents cannot see what they owe or whether their payment has been recorded, so management answers the same questions every month.
- Lost maintenance requests: A lift fault, water leak or lighting failure is reported by phone, and there is no way to track who it was passed to or when it was fixed.
- Scattered communication: WhatsApp groups turn into arguments, and important announcements get lost in the flood of messages.
- Cost allocation: Heating, capital equipment or special renovation costs are split by ownership share or floor area, calculated by hand.
- Multiple complexes: Professional management companies have to manage separate files and groups for every complex.
360 Soft meets these needs with a system made up of a management panel and a mobile app for residents. The app is developed to fit your complex’s structure as part of our mobile app development and enterprise portal and management systems services.
