A mukhtar, the elected neighbourhood headman in Turkey, gets dozens of calls a day: a streetlight is out, the rubbish was not collected, when will the water be back on. When requests live on scraps of paper, nobody remembers which ones were passed to the municipality, and the list of families in need is kept in scattered notes. In the app we build, residents send a request with a photo and location, and the headman routes it to the right department and updates its status. Notices about outages, vaccination days, elections and events reach the whole neighbourhood as a notification with one tap.
Problems we see in local offices
- Requests received by phone being forgotten
- No way to follow cases passed to the municipality
- Announcements not reaching the whole neighbourhood
- Aid lists scattered across paper
What the system includes
Requests and complaints
Requests with category, photo and map location, plus status tracking.
Department routing
A record of each case sent to the municipality, water authority, power utility and other bodies.
Bulk announcements
Neighbourhood notices by push notification, SMS and WhatsApp.
Document appointments
Time-slot appointments for residence certificates, registry and other procedures.
Social aid list
Households in need, aid provided and privacy settings.
Neighbourhood guide
On-duty pharmacy, assembly points, schools and public offices.
How it works day to day
- 1
A resident sends a request with a photo from the app.
- 2
The headman sorts it by category and passes it to the relevant body.
- 3
The request status is updated when the body replies.
- 4
The resident is notified that the request has been resolved.
- 5
Request statistics and pending items are reported at month end.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For offices that only want to make announcements, WhatsApp communities may be enough to start with.
When custom software pays off
For local offices and headman associations that want orderly management of request tracking, routing to authorities, appointments and aid lists, a custom app offers a more transparent service.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 15 screens and 8 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €300 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Do residents have to download the app?
No, requests can also be sent through a web form, and announcements are sent by SMS as well.
Can several neighbourhoods use the same system?
Yes, a multi-office setup can be built for a headman association or at district level.
Is the information of families receiving aid kept private?
These lists are visible only to the headman and authorised members, and every access is logged.
Are requests passed to the municipality’s system automatically?
Automatic forwarding can be set up using the email or API channel the municipality offers.
