For security system firms the job starts with a survey and turns into a maintenance relationship that lasts for years. Yet which recorder, how many cameras and which alarm panel were fitted for which customer, along with device passwords and warranty dates, often live only in the engineer’s memory. In the system we build, survey notes and photos become a quote, and the approved job lands with the engineer as an installation job order. Every device fitted is recorded against the customer site with its serial number, and maintenance contracts and fault calls run from the same history.
Problems security firms face
- No record of which device is installed at a customer site
- Missed scheduled maintenance dates
- Under-warranty faults that cannot be charged correctly
- Materials used by engineers not deducted from stock
Modules
Survey and quote
A quote from site photos, floor plan notes and a materials list.
Installation job order
Engineer assignment, materials issued and an installation checklist.
Device inventory
Serial numbers of cameras, NVRs, panels and detectors by site.
Maintenance contract
Scheduled maintenance plan, reminders and service form.
Fault log
Customer report, warranty check and service close-out.
Van stock
Vehicle stock, materials used and returns tracking.
How it works day to day
- 1
A survey is carried out at the customer’s request and a quote is prepared.
- 2
The approved quote becomes an installation job order.
- 3
The engineer installs and records the devices with serial numbers.
- 4
As maintenance dates approach, the system raises job orders.
- 5
Fault calls are resolved with the device history to hand and invoiced.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For small installation crews, general field service apps may be enough to start with.
When custom software pays off
As your maintenance contract portfolio grows, a custom system that combines device inventory, warranty and scheduled maintenance protects recurring revenue.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 18 screens and 10 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €450 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Are device passwords stored securely?
Sensitive details are kept in encrypted fields and revealed only to authorised engineers for the duration of the job.
How does a customer report a fault?
A fault reported through the web form, WhatsApp or the customer screen automatically becomes a service record.
Are fire detection maintenance forms supported?
Yes, separate checklists and signed maintenance forms are set up for fire and alarm systems.
Can engineers work without internet?
The job order downloads in advance; forms and photos sync once a connection returns.
