From the moment a damaged car comes in until it is handed back, there is constant back and forth between the insurer, the adjuster, the parts supplier and the owner. While the car waits for adjuster approval it takes up space, photos get lost on phones, and the claim payment can go unchased for months. In the system we build every vehicle is opened as a claim file; intake photos, the adjuster’s report, the approved parts list and labour sit in one place. Repair stages are updated from the workshop on a tablet, the customer follows progress through a link, and the insurer’s payment is tracked against its due date.
Problems we see in body shops
- Cars waiting too long for adjuster approval
- Damage photos scattered with no proof
- Insurer claim payments going unchased
- Owners constantly calling for updates
Modules
Claim file
Policy, claim number, insurer, adjuster and vehicle details.
Photo assessment
Intake, strip-down and handover photos recorded part by part.
Parts and labour
Approved parts list, order status, paint and labour lines.
Workshop stages
Strip, straighten, filler, paint, reassembly and quality check steps.
Customer updates
Stage and collection-day notifications by SMS and tracking link.
Payment tracking
Receivables due, split between insurer, excess and customer share.
How it works day to day
- 1
The car is accepted and damage photos and the claim details are entered in the file.
- 2
The adjuster’s report and approved items are added to the file.
- 3
Parts are ordered and their arrival is marked in the file.
- 4
The workshop updates repair stages on a tablet and the customer is kept informed.
- 5
On handover the invoice is issued and the insurer’s receivable is tracked to its due date.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For shops with little insurance work that are mostly cash-based, general garage software is usually enough.
When custom software pays off
For shops contracted with several insurers and handling dozens of claim files a month, a custom claim- and payment-focused system cuts waiting time and uncollected receivables.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 17 screens and 8 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €400 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Does it connect to insurers’ portals?
Data can be transferred for portals that offer an integration; for the others, claim details are prepared in a form that is quick to copy across.
Is the tablet easy for technicians to use?
The screen is just stage selection and taking photos, updated in a few taps.
How long are photos kept?
They stay in the archive after the file closes and can serve as evidence if a dispute arises.
Can existing customer and vehicle records be imported?
Yes. Registration, VIN and customer lists are imported from Excel.
