In an independent garage five cars arrive at once in the morning, ramp slots are handed out by phone and reaching the customer about an extra fault can take hours. No one remembers what the car had replaced last year or which part is still under warranty. In the system we build the customer books online and a time slot is offered based on ramp and technician capacity. When a car is opened by plate, its full service history appears; when extra work is found, a photo estimate goes to the customer as a link and work does not begin without approval.
Problems we see in garages
- Ramp and technician capacity filling up unplanned
- Delays getting customer approval for extra faults
- Vehicle service history unknown
- Parts stock and labour time going unrecorded
Modules
Online booking
Slot selection by job type, ramp and technician capacity.
Vehicle card
Plate, VIN, mileage and past job cards.
Job card and estimate
Fault diagnosis, photo estimate for extra work and digital approval.
Parts stock
Barcoded stock, equivalent matching and supplier orders.
Technician tracking
Clock-on and clock-off times, efficiency and bonus calculation.
Service reminders
Oil, brake and roadworthiness test notices by mileage and date.
How it works day to day
- 1
The customer books online or the record is opened at reception.
- 2
The car is found by plate and its history and complaint go on the job card.
- 3
If an extra fault is found, a photo estimate link goes to the customer.
- 4
The technician completes the work and the parts used come off stock.
- 5
On handover the invoice is issued and the next service reminder is scheduled.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For small garages with a single ramp and no appointments, off-the-shelf garage software is usually enough.
When custom software pays off
For garages with several ramps, fleet customers or a wish for their own online booking and approval flow, a custom system raises utilisation and extra-work sales.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 19 screens and 10 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €500 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
How does the customer approve extra work?
A link with photos and the amount goes out by SMS or WhatsApp, and the approval is saved with a timestamp.
Can old vehicle and customer records be imported?
Yes. Plate, customer and past job card lists are imported from Excel.
Can fleet customers have their own portal?
Yes. Companies can see the service history and invoices for their own vehicles.
Will technicians struggle to use it?
The technician screen consists only of start job, add photo and finish steps.
