At a water dealer the phone rings all day: addresses are asked again and again, nobody knows how many empty bottles are to be collected, and coupon books and unpaid balances get mixed up. Drivers take orders on paper and end up visiting the same street three times a day. In the system we build, customers order with one tap from WhatsApp or the app, with their address and past orders ready. Each customer’s bottle count, deposit, remaining coupons and balance are visible, and orders are grouped by area and land on the driver’s screen.
Problems we see at water dealers
- Addresses and quantities mixed up in phone orders
- Not knowing how many empty bottles and how much deposit a customer holds
- Inconsistent coupon and credit books
- Deliveries made without a plan
What the system includes
Easy ordering
Orders from WhatsApp, app and phone, with “the usual” repeated in one tap.
Deposit tracking
Full and empty bottle counts and deposit balance per customer.
Coupons and subscriptions
Bulk coupon sales, remaining coupon count and recurring delivery subscriptions.
Delivery screen
Orders grouped by area, with a map and delivery confirmation.
Accounts and collections
Cash, card and bank transfer payments, plus credit balances.
Reminders
A “you may be running low” message based on consumption frequency.
How it works day to day
- 1
The customer orders through WhatsApp or the app.
- 2
The order lands on the driver’s list for its area.
- 3
At delivery the full bottle is left, and the empty bottle and payment are collected.
- 4
Deposit, coupons and balance update automatically.
- 5
When the usual consumption interval passes, a reminder goes to the customer.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For a dealer with few customers and one van, ready-made order apps and a simple ledger may be enough.
When custom software pays off
For dealers with several drivers and a coupon and deposit system, or for bottling plants that manage a dealer network, a custom system reduces lost orders and lost bottles.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 16 screens and 10 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €450 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Do customers need to install an app?
No. Ordering works over WhatsApp, and a web order page can be used as well.
Can it manage a bottling plant’s dealers too?
Yes. The dealer dashboard tracks each dealer’s orders, stock and balance owed to the plant separately.
Can the balances in our coupon book be migrated?
The existing customer list, coupon and deposit balances are imported in bulk from Excel.
How are customer addresses protected?
Addresses and phone numbers are visible only to authorised staff, and a GDPR privacy notice is shown on the order screen.
