At a certification body each client has a different standard, scope, audit duration based on headcount and set of surveillance dates. Allocating an auditor without checking their standard and sector competence comes back as a finding at the accreditation audit, and certificate validity dates slip through spreadsheets. In the system we build every file, from application to certificate, moves through the audit programme and cycle. Audit duration is calculated by rule, only auditors competent for the sector code can be allocated, findings are entered on a tablet in the field, and closure evidence is collected through the client portal.
Problems we see in certification
- Surveillance and recertification dates being missed
- Auditor competence not checked at allocation
- Finding closure evidence scattered across emails
- Accreditation audit preparation taking weeks
Modules
Application and quote
Standard, scope, number of sites and audit duration calculation.
Audit programme
Stage 1, stage 2, surveillance and recertification cycle.
Auditor management
Standard and sector code competence, impartiality declaration and calendar.
Field audit
Question lists on a tablet, finding classification and photo evidence.
Corrective action
Root cause, action and evidence upload in the client portal.
Certificates and register
Certificate issue, suspension, withdrawal and a verification lookup.
How it works day to day
- 1
An application is received and a quote is prepared with scope and audit duration.
- 2
After the contract a competent audit team is allocated and the plan sent to the client.
- 3
The auditor records findings on a tablet in the field.
- 4
The client uploads corrective action evidence to the portal and the decision committee approves.
- 5
The certificate is issued and surveillance dates are scheduled automatically.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For consultants with a single standard and few clients, off-the-shelf quality document software may be enough.
When custom software pays off
For bodies working with several standards and a large pool of auditors that must follow accreditation rules to the letter, a custom system reduces non-conformity risk and administrative load.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 22 screens and 10 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €550 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Which rule is audit duration calculated by?
The tables in the accreditation guidance your body follows are set up in the system, and special cases can be adjusted with a recorded justification.
Can auditors work offline in the field?
Yes. The audit question list and findings are stored on the device and transferred when a connection is available.
Is there a certificate verification page?
Yes. Anyone can check validity publicly by certificate number or QR code.
Can it also be used for internal audits?
Yes. In-house quality teams can use the same structure for internal and supplier audits.
