As a regional ISP’s subscriber count grows, plan changes, late payments, lines that need suspending and installation appointments can no longer be handled by hand. The line of a subscriber who has paid stays off, while the line of one who has not paid stays on for months. In the system we build, every subscriber is recorded with plan, equipment and connection point, and invoices are issued automatically each period. When a payment arrives the line is enabled, warnings and restriction rules apply when it is late, and installation and fault jobs are assigned to engineers on a map.
Problems we see at regional ISPs
- Late payments that cannot be matched to a line
- Plan changes not reflected on invoices
- Installation and fault jobs handed out by phone
- No record of equipment and connection point per subscriber
What the system includes
Subscriber management
Identity check, contract, address, equipment and connection point.
Plans and billing
Speed package, commitment, promotions and automatic period invoices.
Payment and restriction
Online payment, overdue warnings and automatic line restriction.
RADIUS integration
Line enable and disable and speed profile pushed to the network side.
Field job orders
Assigning installation, relocation and fault jobs to engineers.
Support tickets
Subscriber fault reports, resolution time and satisfaction tracking.
How it works day to day
- 1
A new subscriber is registered with a contract and identity verification.
- 2
An installation job is assigned to an engineer and the equipment details are entered.
- 3
At the start of the period invoices are issued and an SMS payment link goes out.
- 4
When payment arrives the line stays on; if late, restriction applies.
- 5
Fault requests are routed from the support team to the field.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For operators with a few hundred subscribers, ready-made hotspot and subscriber management software may be enough to start with.
When custom software pays off
If you need your own plan rules, a field team and full integration with your network equipment, a custom system reduces revenue leakage and support load.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 22 screens and 11 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €550 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Will it integrate with our network equipment?
Line enable and disable and speed profiles can be managed with common infrastructure such as RADIUS and MikroTik; scope is settled during discovery.
How are subscriber data and traffic logs protected?
Subscriber personal data is held GDPR-compliant with proper access control; statutory data retention obligations are planned together with your network infrastructure.
Can subscribers pay their own bills?
Yes, they pay by card through an SMS link or the self-service screen and the line is enabled automatically.
Can our current subscriber list be migrated?
Subscriber, plan and balance data from Excel or your current software is imported.
