In roadside assistance the call comes in at midnight, the driver waits at the roadside and the nearest tow truck is found by phoning around. Assistance companies demand a job number, photos and mileage, and a missing report is enough for the payment to be held back. In the system we build the location is pinned on the map the moment a call is taken, the nearest suitable tow truck is suggested and the driver is notified. At pickup the driver collects photos and a signature in the app, the customer follows the truck on a link, and the job is passed to the assistance company complete.
Problems at roadside assistance firms
- Finding the nearest truck by phoning around
- Handover reports and photos left incomplete
- Mileage and time disputes on assistance jobs
- Driver and on-call confusion on night calls
Modules
Call logging
Caller, vehicle, location, service type and assistance job number.
Smart dispatch
Truck suggestion by location, on-call rota and vehicle type.
Driver app
Navigation, status steps, photos and digital signature.
Customer tracking link
Truck location and estimated arrival time.
Assistance jobs
Tariff, mileage, waiting time and document set per company.
Payouts and invoicing
Driver bonus per job and periodic invoices to partner companies.
How it works day to day
- 1
A call comes in and the location and service type are recorded.
- 2
The system suggests the nearest suitable truck and the operator dispatches it.
- 3
The driver sets off and the customer receives a tracking link.
- 4
The vehicle is photographed, the report signed and the vehicle handed over.
- 5
The job closes and the document set and invoice go to the assistance company.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For a one-truck business, a phone and a simple logging app are enough to start with.
When custom software pays off
For businesses running several trucks and drivers around the clock and serving assistance companies regularly, a custom dispatch- and job-focused system cuts arrival times and disruptions.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 16 screens and 9 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €400 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Is the driver’s location tracked all the time?
Location is captured only while on call and on an active job; there is no tracking outside duty.
Can jobs be sent to assistance companies automatically?
Directly to companies that offer an API, and as a ready PDF document set to the others.
Does the app work on roads with poor signal?
Photos and signatures are stored on the device and uploaded when the connection returns.
Can we use our own vehicle tracking devices?
Location can be read from tracking systems that offer data export; otherwise the driver app supplies it.
