In furniture retail customers often buy not what is in stock but a piece made to order in their own fabric, colour and size. A deposit is taken, the order goes to the factory and the item arrives weeks later; meanwhile the customer asks for updates, delivery dates slip and parts turn out to be missing at assembly. In the system we build, an order is recorded with model, fabric, colour and size options and the deposit and balance schedule is created. The factory order’s production and shipping status is tracked, a delivery and assembly day is offered to the customer once the item reaches the warehouse, and the assembly crew closes the job with photos and a signature.
Problems furniture stores face
- Fabric and colour options written wrongly on orders
- Factory lead times not being followed up
- Deposits and balances getting muddled
- Disputes over damage and missing parts at assembly
Modules
Configurable orders
Order form with model, fabric, colour, size and notes.
Deposits and payments
Deposit, remaining balance, instalment plan and payment on delivery.
Factory tracking
Supplier order, production status, lead-time alerts and shipping details.
Delivery and assembly
Assembly day planning by crew, area and capacity.
Damage and missing parts
Photos, missing parts and damage reports at delivery, passed on to the supplier.
Customer updates
Order status, delivery day and post-assembly satisfaction message.
How it works day to day
- 1
The customer chooses the model and options and a deposit is taken.
- 2
The order goes to the factory and the lead date is recorded.
- 3
When the item reaches the warehouse, a delivery day is agreed with the customer.
- 4
The assembly crew installs the furniture and takes photos and a signature.
- 5
The balance is collected and any damage report goes to the supplier.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For small stores that sell only from stock, general sales programs can be enough.
When custom software pays off
For stores that work with made-to-order production, many suppliers and their own assembly crew, a custom system that links order, factory and assembly cuts missed lead times and complaints.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 18 screens and 10 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €450 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Can factories update order status themselves?
Yes. A limited-access panel can be opened for the supplier, or the store can enter the status.
Can customers track their order?
A link sent to the customer shows the order stage and the delivery date.
How are the catalogue and prices entered?
Model and option prices are imported from Excel, and fabric grade price differences are set as rules.
Can it be used if the assembly crew is a subcontractor?
Yes. Subcontracted crews get an account that shows only the deliveries assigned to them.
