In phone repair, if scratches, cracks and missing accessories are not recorded when the device is handed in, there is a dispute at collection. Screens, batteries and charging ports are stocked in different models and grades, and customers call several times a day to ask about their device. In the system we build, the device is checked in with its IMEI, photos and a pre-check list, and the customer receives a repair ticket and a tracking link. The technician enters the fault and the price, the customer approves from an SMS link, the part used is deducted from stock and the warranty period is recorded at collection.
Problems we see in repair shops
- Not being able to prove the device’s condition on arrival
- Price approval taken by phone and then forgotten
- Model-based parts stock getting mixed up
- Customers repeatedly phoning for a status update
Modules
Repair check-in
IMEI or serial number, make and model, passcode note, photos and pre-check list.
Fault and approval
Diagnosis, price and time estimate, with customer approval via an SMS link.
Parts stock
Model-compatible parts, original versus aftermarket and supplier orders.
Technician job list
Assigned devices, priority, time and work notes.
Warranty tracking
Parts and labour warranty, with a record of in-warranty returns.
Status lookup
Customers see the status of their device with their ticket number.
How it works day to day
- 1
The device is photographed and checked in with its IMEI and pre-check details.
- 2
The technician diagnoses the fault and enters the price and time.
- 3
The customer approves or declines from an SMS link.
- 4
The repair is completed and the part used is deducted from stock.
- 5
A ready notice goes to the customer, and payment and warranty are recorded at collection.
Integrations
Off-the-shelf software or custom-built?
When off-the-shelf is enough
For a single-bench repairer, ready-made repair tracking programs can be enough.
When custom software pays off
For shops with several branches, corporate contract customers or remote device intake by courier, a system built around your own workflow is more efficient.
How the budget is built
We launch the workflow that saves you the most time first, then add modules based on real usage. The full scope below is calculated with 16 screens and 9 modules; the final price follows a free discovery call and a written scope.
Maintenance and improvements (optional): €400 / month. Hosting, SMS, WhatsApp and app store fees are listed separately.
Frequently asked questions
Can devices arriving by courier be tracked?
Yes. A remote repair request is opened and the tracking number and the inbound and return status are recorded.
Are device passcodes stored securely?
The passcode note is kept in an encrypted field, visible only to the assigned technician, and is deleted after collection.
Can we issue one invoice to corporate customers?
Yes. Repair records per company can be combined into a single invoice at period end.
Can our old repair records be migrated?
Customer and repair history that can be exported from Excel or a previous program is imported.
