Mobile appHealth, fitness & wellnessOriginal by Teladoc Health
Teladoc makes it possible to reach a physician at midnight or between meetings without going to a clinic waiting room. Users describe their complaint and shortly after have a video or voice consultation with an available doctor. The model grows through employers and insurers more than individuals; organisations that offer the service to their staff as a benefit are the main customers.
Building something similar takes a patient app, a doctor app, a physician shift and queue management system, an enterprise customer panel and secure video infrastructure. Consultation notes, document sharing, referrals where needed and a medical record archive are part of the system. Telehealth is subject to licensing and regulation in each market, so the legal structure should be settled from the very beginning.
How Teladoc works: the core user flow
How many apps and dashboards do you need?
Patient app
The app where the user enters a complaint, talks to a doctor and sees past consultations and documents.
Doctor app
The interface where a doctor goes on and off shift, accepts incoming consultations and writes visit notes.
Enterprise customer panel
The panel where an employer or insurer manages members and sees anonymised usage reports.
Operations panel
The internal panel that manages the doctor shift plan, wait times, quality audits and complaints.
Critical features of a product like Teladoc
Doctor shift and queue engine
Online doctors and waiting patients are matched by specialty and priority, with live wait times shown.
Complaint pre-assessment
Structured questions summarise the patient's condition for the doctor before the call, with an emergency services warning for urgent symptoms.
Secure video calls
Encrypted video and voice calls that work even on low bandwidth fall back to messaging when needed.
Visit notes and documents
At the end of the call the doctor writes a structured note and sends advice and documents to the patient's account.
Enterprise membership management
Employers upload staff lists, and membership entitlements and usage limits are set up automatically.
Quality and audit log
Call durations, patient satisfaction and doctor notes are audited on a sample basis by the quality team.
What goes into the first version, what comes later
First version (MVP)
- Patient and doctor apps
- Instant connection to the doctor on shift
- Encrypted video and voice calls
- Visit notes and consultation history
- Individual payment or membership
Later releases
- Enterprise employer and insurer panel
- Scheduled calls with specialist doctors
- Mental health counselling and dietitian lines
- Wearable device and chronic condition tracking
Modules and how the budget is calculated
The budget is calculated with 360 SOFT’s pricing model from the modules below, about 32 screens and the project’s complexity: roughly 220 person-days for the full scope and 156 person-days for the first version. Every module you drop lowers the budget directly.
| Module | Phase |
|---|---|
| Sign-up, login, social login | First version |
| User profile and settings | First version |
| Roles and permissions | First version |
| Admin dashboard | First version |
| Video / voice calls | First version |
| Real-time messaging | First version |
| Booking / reservations | First version |
| Online payments (Stripe / PSP) | First version |
| Subscriptions and recurring billing | First version |
| Push notifications | First version |
| Email / SMS notifications | First version |
| File, photo, video upload | First version |
| Reporting and analytics | First version |
| GDPR and security hardening | First version |
Hosting, SMS, map APIs, app store accounts and payment-provider fees are separate items. Maintenance and improvements (optional): €750 / month. We send a fixed written price within 24 hours after a free discovery call.
The hard parts
Doctor supply and shift planning
Demand fluctuates hour by hour, and keeping enough doctors online at the right time is the most expensive part of operations.
Regulation and liability
Licences needed for telehealth, physician liability and record retention obligations require legal support.
Video quality
Smooth video on mobile networks needs TURN servers, adaptive bitrate and fallback communication channels.
Business model
The sturdiest model is enterprise-based: employers and insurers pay a monthly fee per member, and users take consultations free or with a small co-pay. Individual users can be offered pay-per-visit or a monthly membership. Payment collection should run through a licensed payment provider. Extra service lines such as mental health counselling, dietitians and second opinions also raise average revenue per member.
Get a free quote for your project
Let us scope it together and send a fixed written quote within 24 hours. NDA on request; you own the source code.
Choosing a company to build an app like Teladoc
Most people searching “build an app like teladoc” are really looking for a reliable app development company. When comparing quotes, check four things:
- Can you try similar products they have shipped, in the stores or live?
- Are the source code, design files, servers and store accounts transferred to you by contract?
- Do they show a working demo every two weeks, with written scope and acceptance criteria?
- Are maintenance, scaling and GDPR/security costs written into the quote?
Copyright and trademarks
A business model and features are generally not protected on their own, but the Teladoc name, logo, interface design, content and source code are. That is why we build a product with similar functionality but your own brand, design and code. This is not legal advice; we recommend a trademark search before launch.
Frequently asked questions
How long does it take to build an app like Teladoc?
A first version with patient and doctor apps, video calls and a shift system takes a few months. Enterprise panels and specialist lines are added in later stages.
Do I need a licence for an online doctor service?
Telehealth is subject to licensing and conditions that differ by country and state. The service is often delivered through an authorised healthcare provider, so get legal advice.
Will there be copyright or trademark issues?
The online doctor consultation business model is free to use, but the name, logo, design, content and code cannot be copied. This is not legal advice.
What should I look for when choosing a company to build an app like Teladoc?
Ask about real-time video, health data security and high-availability experience. Load and penetration tests should be written into the delivery criteria.
