WhatsApp Assistant Bot

Do not let messages that arrive after hours go unanswered. An assistant that answers common questions, checks orders and hands over to a person when it should.

24/7 Replies Order Lookup Appointment Booking Agent Hand-Over

Availability24/7

Typical Duration3–6 Weeks

Stackn8n · WhatsApp API

Hand-OverLive Agent

WhatsApp Chatbot

An unanswered message is a lost customer

Customers no longer fill in forms to ask a question; they send a WhatsApp message and expect a fast reply. When a “do you have this in stock?” message that arrived at 7 pm is answered the next morning, the customer has usually bought elsewhere. A WhatsApp assistant bot makes sure no message goes unanswered.

The assistants we build are designed to be very good in a narrow, useful area: opening hours, prices and campaigns, shipping and order status, appointment booking, address and directions. The bot answers these instantly and accurately; on topics it does not know or that are sensitive, it does not invent an answer but hands the conversation to an agent. For businesses serving tourists, expats or several markets, the same assistant can reply in the customer’s own language.

The hand-over mechanism is the most important part of the project. When a customer says “I want to talk to a person”, or the bot fails to understand twice, the chat goes to the right team with its full history, so the customer never has to repeat themselves.

Scope

What does it cover?

FAQ Answers

Instant replies to recurring questions about opening hours, prices, campaigns, return terms and location.

Order and Shipment Lookup

The customer types an order number and receives the live status and tracking information from your system.

Appointments and Reservations

Available slots are shown, the customer picks one, the booking goes into the calendar and a reminder is sent automatically.

Smart Agent Hand-Over

Unclear or sensitive conversations are passed to the right team together with their history.

Business-Hours Logic

During working hours chats are routed to agents; after hours the bot informs customers and collects call-back requests.

Conversation Analytics

Reports on the most frequent topics, the share the bot resolves and the reasons chats were handed over.

Process

How we run the project

Question Inventory

Your real customer messages are reviewed to find which questions come up most; the bot is designed from that data.

Flow Design

Greeting, menu, lookup and hand-over flows are written as scenarios and approved with you.

Setup and Integration

Flows are built in n8n and connected to your systems for order and stock lookups.

Testing and Language Tuning

The bot is tested with real phrasing and tuned to recognise typos and everyday language.

Launch and Continuous Improvement

The bot goes live; handed-over chats are reviewed and its scope is extended regularly.

Deliverables

What you have at the end of the project

A working WhatsApp assistant bot
n8n flow files, handed over to you
A scenario and dialogue document
Order and stock lookup integration
An agent hand-over mechanism
A conversation analytics report
An admin panel and content update screen
Post-launch improvement support

Technology we work with: n8n, WhatsApp Cloud API, OpenAI, Node.js, PostgreSQL, Redis, webhooks, Google Calendar, REST APIs and Docker.

Scope

What does the bot handle, and what does a person handle?

A good bot is not one that tries to know everything, but one that recognises what it does not know and hands over to a person in time.
Topic	Bot	Agent
Frequently asked information	Answers instantly	Not needed
Order status	Looks it up in the system	Steps in for exceptions
Complaints and returns	Logs and routes the case	Runs the process
Price negotiation and special requests	Hands over	Manages the conversation

Frequently Asked Questions

Questions about the WhatsApp assistant bot.

A well-built bot introduces itself as a bot and always keeps the option to reach an agent open. Irritation usually comes from breaking those two rules.

Where it is needed, yes. For frequently asked questions a rule-based flow is more reliable; where free text has to be understood, a language model steps in.

Yes. You can edit reply texts and FAQ content from a panel, and we provide n8n training for changes to the flows.

The bot requires the WhatsApp Business API. If your number is eligible it is moved to the API; if not, we set up with a corporate number.

Multilingual flows can be built in Turkish, English, Arabic and other languages on request, and the language can be detected automatically from the customer’s message.

A standard assistant usually goes live within 3–4 weeks. If order and stock integration is needed, it can take a little longer.

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