| Client | Resy |
|---|---|
| Sector | Food and beverage |
| Product | A next-generation global restaurant reservation system |
| Our role | Mobile development support for reservation flows and user experience, working with the global team |
| Technologies | Mobile app development, reservation API integration |
About the Project
Resy is a next-generation restaurant reservation system. We provided development support for the mobile flows of the global project. Our role in this project was to provide mobile development support focused on reservation flows and user experience. Development was carried out within a shared way of working with the project’s global team. This case study describes not the whole product, but our contribution to the mobile reservation flows of a global product.
The Need and the Problem Solved
The mobile side of the next-generation global restaurant reservation system needed additional development capacity. The need for extra capacity is common in growing products: while the product team works on new features, a team supporting the mobile flows helps work progress in parallel and to the same quality standard. In reservation apps, finding a restaurant, choosing a suitable time and completing the booking is a short flow of a few steps, and every step directly affects the experience. In projects of this kind, the goals are usually:
- Reservation flows that are fast and clear on mobile
- Increasing development capacity in harmony with the existing global team
- The mobile app working smoothly with the reservation services
Our Solution
We provided mobile development support for the reservation flows and user experience. The scope of the work:
- Development of mobile reservation flows: flows made up of steps such as choosing a restaurant and time, showing availability and confirming the booking.
- Joint work with the global team: making developments in line with the product’s existing structure and standards.
A global reservation product is used by people in different countries with different habits. This diversity requires the flows to be intuitive for everyone and free of unnecessary steps. On the restaurant side, a reservation being passed on correctly and on time directly affects the venue’s operations.
Technologies Used
- Mobile app development
- Reservation API integration
Every step of the reservation flow exchanges data with the reservation services in the background; API integration was part of this work.
Process
Our general way of working in projects where we contribute to global products from outside is as follows:
- Onboarding and analysis: in projects of this type, the product’s existing flows, code structure and standards are learned first.
- Design: flows are approached so that they stay short and fast; every additional step asked of the user is questioned.
- Development: developments are made while preserving the integrity of both the code and the experience offered to the user.
- Delivery: developments are delivered in line with the product’s testing and release processes; compliance with shared processes lets the contribution be merged into the product smoothly.
Results and Benefits
This work made a technical contribution to a reservation experience used on a global scale. Making developments in line with the product’s existing structure and standards ensured that our contribution formed a consistent whole with the rest of the product. In work of this kind carried out with global teams, delivering developments in line with the product’s testing and release processes is at least as important as the code itself. The value of a team contributing from outside comes from reducing the product team’s workload while keeping its quality bar.
The lesson we took from this project: in reservation apps, even a delay of a few seconds means losing users. Keeping the flows short and fast was our shared priority. This approach also guides other reservation- or appointment-based mobile projects: every extra step and every waiting time asked of the user affects the likelihood that the transaction is completed. That is why, in flow design, simplicity comes before visual preferences.
Related case studies: VoteOne and Toi Croissant, the latter automating reservations through WhatsApp.
Discuss a Similar Project
If you want to develop a reservation- or appointment-based mobile app, take a look at our mobile app development and software development services. Let’s talk about your project: tell us what you need and we will prepare a written proposal covering scope, timeline and cost. Call us on +90 850 335 10 87, message us on WhatsApp, email info@360-soft.com or use our contact page. You can also browse our other case studies.
This case study is a localized version of our reference page in Turkish: Türkçe.
