IT staff leasing lets you add qualified IT professionals to your organisation without running a full recruitment cycle or expanding your own payroll. 360 Soft Marketing Yazılım ve Danışmanlık Ltd. Şti., based in Ataşehir, Istanbul, provides help desk specialists, system and network administrators, cyber security specialists, data engineers, cloud and DevOps engineers, developers and project roles, from a single expert to teams of 200+ people. Specialists work remotely from Türkiye, on-site at your location or in a hybrid setup, and a typical start is within 1–2 weeks.
Quick tools: Service Finder (find the right service in 4 questions) · Team Builder (plan your team role by role) · Outsourcing vs in-house hiring (decision guide and quiz) This page explains which roles we provide, how seniority levels are defined, how we select and onboard specialists, which SLAs and KPIs apply, what drives the price and how the contract framework works for buyers in the EU, the UK, the US and the MENA region.
What is IT staff leasing?
In IT staff leasing (often called IT staff augmentation), a service provider supplies IT specialists who work on your systems, inside your processes and usually under your day-to-day prioritisation. The specialists remain employed by the provider. The provider is responsible for sourcing, employment, payroll, equipment where agreed, backup and replacement, while you define the tasks, the tools and the acceptance criteria.
It differs from a fully managed service, where the provider owns an outcome measured against an SLA (for example an outsourced service desk), and from project delivery, where a fixed scope is delivered and the team is released. Many clients combine the three: a managed help desk for L1, leased engineers for L2/L3 and a short project team for a migration. See our staff augmentation in Türkiye overview for the broader model.
Who needs IT staff leasing?
- Companies whose IT team cannot absorb a peak: a migration, an office move, a new ERP or a security audit.
- Organisations that need a scarce skill (SIEM, Kubernetes, data pipelines) for months rather than years.
- Fast-growing companies that want to scale support coverage to 7/24 without building night shifts internally.
- International companies that want a nearshore team in Türkiye working in their time zone overlap.
- Firms replacing an unreliable freelancer setup with a provider that guarantees continuity.
Which roles we provide
IT infrastructure, operations and security
- Help desk / IT support specialists (L1, L2, L3, on-site desk-side support)
- System and network administrators (Windows, Linux, virtualisation, LAN/WAN, firewalls)
- Cyber security specialists (SOC analysts, vulnerability management, security engineering)
- Database administrators (SQL Server, Oracle, PostgreSQL, MySQL)
- Cloud architects and cloud engineers (AWS, Azure, GCP)
- DevOps and SRE engineers
Data, project and analysis
- Data engineers and data analysts (ETL/ELT, data warehouses, BI)
- Project managers and Scrum Masters
- Business analysts
- ERP and SAP consultants
Software development
Backend, frontend, mobile and QA engineers are covered on our hire developers page, with technology-specific pages such as React, Node.js and Flutter.
Role catalogue: responsibilities and seniority levels
| Role | Typical responsibilities | Seniority levels |
|---|---|---|
| Help desk / IT support specialist | User requests, ticket handling, onboarding and offboarding, endpoint and M365/Google Workspace support | Junior, Mid, Team lead |
| System administrator | Windows and Linux servers, Active Directory/Entra ID, backups, patching, virtualisation | Mid, Senior |
| Network administrator | Switches, routers, firewalls, VPN, Wi-Fi, monitoring | Mid, Senior |
| Database administrator (DBA) | Performance tuning, backup and recovery, high availability, access control | Mid, Senior, Lead |
| Cyber security specialist | SIEM/SOC monitoring, vulnerability management, hardening, incident response | Mid, Senior |
| Cloud architect / cloud engineer | AWS, Azure or GCP architecture, landing zones, cost control | Senior, Lead |
| DevOps / SRE engineer | CI/CD pipelines, Docker, Kubernetes, infrastructure as code, observability | Mid, Senior |
| Data engineer | ETL/ELT pipelines, data warehouses and lakehouses, data quality | Mid, Senior |
| Data analyst / BI specialist | Reporting, Power BI or Tableau dashboards, KPI definitions | Junior, Mid, Senior |
| Project manager / Scrum Master | Planning, sprint management, risk and stakeholder management | Mid, Senior |
| Business analyst | Requirements, process modelling, user stories, acceptance criteria | Mid, Senior |
| ERP / SAP consultant | Module consulting, configuration, support (AMS) | Mid, Senior, Lead |
What do the seniority levels mean?
- Junior: works on well-defined tasks with guidance; suitable for L1 support and repeatable operations.
- Mid: works independently on most tasks, handles escalations and documents solutions.
- Senior: designs solutions, owns complex incidents and mentors others.
- Lead: owns architecture or a team, sets standards and represents the function towards your stakeholders.
How we build teams by size
| Team size | Typical set-up | Management structure |
|---|---|---|
| 1–3 people | A single system administrator or a small support pod added to your IT team | Direct communication with your IT manager; monthly service review |
| 4–15 people | A support desk with L1/L2 plus one or two infrastructure engineers | A team lead on our side, weekly reporting |
| 16–50 people | Multi-skill operations: service desk, infrastructure, security and data | Service delivery manager, shift planning, KPI dashboard |
| 50–200+ people | Several teams across locations or shifts, often 7/24 | Programme governance, dedicated delivery management, quarterly business reviews |
Delivery and working models
By location
- Remote: specialists work from Türkiye with secure access to your systems (VPN, VDI, MFA). Well suited to support, administration, data and development work.
- On-site: specialists work at your premises when physical presence is needed, for example desk-side support or data-centre work.
- Hybrid: a mix, for instance on-site during transition and remote in steady state.
By management model
- Staff augmentation: you direct the daily work; we handle employment, continuity and replacement.
- Dedicated team: a stable team reserved for you, with shared technical leadership.
- Managed service: we own an outcome measured against agreed SLAs.
Shifts can be planned for business hours in your time zone or for 7/24 coverage.
Our selection and assessment process
- Requirement call: role, systems, tools, language, working hours, location and start date.
- Profile definition: must-have and nice-to-have skills, seniority and assessment criteria agreed in writing.
- Sourcing and screening: CV review, reference checks and a structured interview.
- Technical assessment: a practical task or lab relevant to your environment (for example a troubleshooting scenario or a firewall rule review).
- Client interview: you meet the shortlisted candidates and make the final choice.
- Onboarding: accounts, access, documentation and a first-week plan; a typical start is within 1–2 weeks.
What if a specialist is not the right fit?
Every contract includes a replacement process. If a specialist does not meet the agreed criteria, or leaves, we provide a replacement profile and organise a handover using the documentation maintained during the assignment, so knowledge stays with the service and not with one person.
SLAs and performance indicators
| Area | Example indicator | How it is used |
|---|---|---|
| Availability | Agreed working hours or shift coverage met | Monthly service report |
| Responsiveness | First response time per ticket priority | Defined per priority in the SLA |
| Quality | First contact resolution, reopen rate | Reviewed in service meetings |
| Delivery | Planned tasks completed per sprint or month | Backlog and sprint reports |
| Continuity | Time to provide a replacement profile | Contractual commitment |
| Satisfaction | User satisfaction score after ticket closure | Trend tracking and improvement actions |
Targets are agreed per engagement; we do not quote generic numbers before understanding your environment.
How the price is determined
We do not publish prices, because cost depends on the profile and the model. The main factors are:
| Factor | Effect on cost |
|---|---|
| Role and seniority | Senior and lead profiles, and scarce skills such as security or cloud architecture, cost more |
| Working hours | Night, weekend and 7/24 shifts increase cost compared with business hours |
| Location | On-site work may involve travel and on-site equipment |
| Language | Fluency in English, German, Arabic or other languages affects availability |
| Team size and duration | Larger and longer engagements allow more efficient team structures |
| Service model | Managed services include management, reporting and SLA commitments |
Pricing models
- Monthly fee per specialist (most common for staff augmentation).
- Team-based monthly fee for dedicated teams.
- Service-based fee tied to volumes or SLAs for managed services.
- Time and materials for short or variable assignments.
In-house hiring, freelancers and IT staff leasing compared
| Criterion | In-house hire | Freelancer | IT staff leasing |
|---|---|---|---|
| Time to start | Often months | Fast, but variable | Typically 1–2 weeks |
| Continuity | Depends on retention | Risk of sudden unavailability | Replacement process in the contract |
| Scalability | Slow | Limited to individuals | From 1 to 200+ people |
| Management load | Full HR and payroll | Contracting each person | One provider, one contract |
| Security and IP | Under your policies | Varies | NDA, IP assignment and data protection terms |
Onboarding checklist
- Accounts, licences and MFA set up before day one
- Least-privilege access and a named approver for elevated rights
- Runbooks, network diagrams and escalation matrix shared
- Ticketing tool, communication channels and reporting cadence agreed
- First-week plan and acceptance criteria for the first month
Security, data protection, confidentiality and IP
Specialists sign confidentiality undertakings before access is granted. We work inside your security controls: your VPN or VDI, your identity provider, your logging. Access is role-based and revoked on offboarding. Personal data is processed only on your documented instructions.
Contract framework
Engagements are set up as a B2B service agreement with 360 Soft as the employer of the specialists. The contract package typically includes an NDA, an assignment of intellectual property for work results to the client, and a data processing agreement (DPA) under the GDPR. For transfers of personal data from the EU we use the Standard Contractual Clauses (SCCs), and for the UK the International Data Transfer Agreement (IDTA) or the UK Addendum. In Türkiye, processing is also subject to the KVKK (Law No. 6698). The specialists are employed under Turkish labour law, and the engagement is structured as a service provision rather than a temporary employment relationship. Local rules in your country apply as well, so we recommend a review by your own legal counsel.
Checklist for choosing an IT staff leasing provider
- Does the provider employ the specialists directly and handle payroll and compliance?
- Is there a written replacement process with a defined timeline?
- Can you interview and test candidates before they start?
- Are SLAs, reporting and escalation paths defined in the contract?
- Are NDA, IP assignment and a GDPR DPA with SCCs part of the standard package?
- Can the provider scale from one person to a full team and cover shifts?
Why 360 Soft
- Teams from 1 to 200+ people across infrastructure, security, data and software.
- Remote, on-site or hybrid delivery, with 7/24 shifts possible.
- A replacement process for every specialist, so continuity does not depend on one person.
- Typical start in 1–2 weeks from an agreed profile.
- A single Istanbul-based contracting partner for IT staffing and outsourcing.
Illustrative scenario: infrastructure renewal project
Illustrative scenario. A mid-sized European company plans to renew its server and network infrastructure while keeping daily support running. It leases two system administrators and one network administrator for the migration window, adds two L1 help desk specialists to free up the internal team, and keeps one administrator for the stabilisation phase. After the project, the extra roles are released without redundancy processes. This example is illustrative and does not describe a specific client.
Related pages
- Outsourcing services – the full catalogue of outsourced functions
- Staff augmentation in Türkiye
- Hire developers
- Offshore development center in Türkiye
- Why Türkiye
- Türkçe: IT personel kiralama
Frequently asked questions
What is IT staff leasing?
It is a model in which a provider supplies IT specialists who work on your systems and priorities while remaining employed by the provider, which handles sourcing, payroll, continuity and replacement.
Can I lease several roles at the same time?
Yes. You can combine help desk, infrastructure, security, data and development roles in one engagement, from a single specialist up to teams of 200+ people.
How quickly can a specialist start?
A typical start is within 1–2 weeks after the profile has been agreed, depending on the role and the number of people.
Can I interview the candidates?
Yes. You receive shortlisted profiles, can interview them and run a technical task, and you make the final selection.
Do the specialists work remotely or on-site?
Both are possible. Most roles work remotely from Türkiye; on-site or hybrid work is arranged when physical presence is required.
Can you cover 7/24 shifts?
Yes. Shift plans can cover business hours in your time zone, extended hours or 7/24 operation.
What happens if a specialist leaves?
The contract includes a replacement process. We provide a replacement profile and organise a documented handover.
How is the price calculated?
Price depends on role, seniority, working hours, location, language, team size, duration and service model. We provide a quote after a requirement call.
Who owns the work results?
The contract assigns intellectual property in the work results to you, and all specialists are bound by confidentiality obligations.
How do you handle GDPR?
We sign a GDPR data processing agreement, use the Standard Contractual Clauses for EU transfers and the UK IDTA where relevant, and also comply with the Turkish KVKK.
Talk to us about your team
Tell us the role, the number of people, the working model (remote, on-site or hybrid) and your target start date. We reply with a team proposal, a scope and an indicative timeline. Call or WhatsApp +90 850 335 10 87, message us on WhatsApp, email info@360-soft.com or use our contact page.
360 Soft Marketing Yazılım ve Danışmanlık Ltd. Şti. · Nidakule Ataşehir Batı, Barbaros Mah. Begonya Sk. No:1 D:2, 34746 Ataşehir/İstanbul, Türkiye.
