| Client | PawBnb |
|---|---|
| Sector | Pet care |
| Service | Pet care, mobile app development |
| Technologies | Mobile app development, booking and messaging infrastructure |
| Model | Marketplace-type mobile app for an international platform |
About the Project
PawBnb is an international pet boarding and care platform. We developed the mobile app that brings pet care and boarding services together, combining the profile, service discovery, verified sitter, booking and messaging flows into a single mobile experience. Because pet care is a subject people are emotionally attached to, trust and transparency are among the most important qualities of platforms in this field; every screen of the app was designed with that principle in mind.
The Need and the Problem Solved
The need was for pet owners to be able to reach trustworthy care and boarding services from a single platform. When travelling or during busy work periods, pet owners want to feel confident about the person they leave their animal with, and service providers want to reach the right customers. The goals were:
- Making care and boarding services discoverable in one app
- Presenting sitters with verified profiles
- Allowing bookings to be made inside the app
- Keeping communication between the two sides inside the app through in-app messaging
Since PawBnb is an international platform, the app also had to be designed around the habits of users in different countries. On platforms like this, simple flows, clear wording and screens that suit different user profiles become important. Balancing the separate needs of service providers and customers in the same app is also one of the core design questions of any marketplace app.
Our Solution
The core modules of the app are:
- Service discovery: helps users find care or boarding options that match their needs. In marketplace apps, discovery screens are designed so that users can find the right option among many in a short time.
- Verified sitter profiles: the platform’s trust element. Having enough information about a sitter and seeing that the profile is verified makes it easier for users to decide.
- Booking: reserving the service from inside the app.
- In-app messaging: keeping communication between the pet owner and the sitter inside the app.
These modules were not designed as independent screens but as steps in a single user journey, from discovery to communication. Having booking and messaging in the same app means the whole process, from discovery to contact, runs in one place.
Technologies Used
- Mobile app development
- Booking infrastructure
- Messaging infrastructure
Process
The steps below summarise the general order we follow in marketplace-type mobile app projects:
- Analysis: in projects of this kind, we identify the separate needs of the customer and the service provider and the path each side will follow in the app.
- Design: trust elements are treated as the starting point of product design, not as a feature added later. In this project we put the verified profile structure at the centre of the platform.
- Development: the discovery, profile, booking and messaging flows are combined into a single mobile experience.
- Release: on international platforms, we check before release that the flows are simple and the wording is clear.
Results and Benefits
Users discover verified sitters and manage their bookings in the same app, reaching trustworthy pet care services from a single application. Because the whole process, from discovery to booking and messaging, stays inside the app, users can decide and book without leaving the platform. The verified profile structure is the foundation that allows that decision to be made with confidence.
The lesson we took from this project: in marketplace apps, trust is everything. This principle applies not only to pet platforms but to every marketplace app that brings service providers and customers together.
Discuss a Similar Project
If you want to build a marketplace or booking-based platform app, take a look at our mobile app development and custom software development services. Let’s talk about your project: tell us what you need and we will prepare a written proposal covering scope, timeline and cost. Call us on +90 850 335 10 87, message us on WhatsApp, email info@360-soft.com or use our contact page. You can also browse our other case studies.
This case study is a localized version of our reference page in Turkish: Türkçe.
