| Client | Memorial Healthcare Group (Memorial Sağlık Grubu) |
|---|---|
| Sector | Healthcare |
| Scope | Mobile health app on iOS and Android: appointment management, laboratory and radiology results, e-Doctor and home healthcare services |
| Technologies | iOS and Android (native/cross-platform) development, secure patient data infrastructure, App Store and Google Play publishing |
About the Project
For Memorial Healthcare Group we developed the mobile health app that is live on iOS and Android. We brought appointment management, laboratory and radiology results, e-Doctor and home healthcare services together in a single flow. In a large healthcare group, a patient comes into contact with different services such as appointments, test results, communication with doctors and home healthcare. When these services remain in separate channels, it becomes harder for patients to find the information they are looking for. The app gathers these services into a single entry point in the patient’s pocket.
The Need and the Problem Solved
The aim was for patients to be able to book appointments and follow their treatment easily from a single mobile app. The goals were:
- Booking and managing appointments from a mobile device
- Accessing laboratory and radiology results through the app
- Offering e-Doctor and home healthcare services in the same app
- Keeping patient data on a secure infrastructure
What sets a mobile app in healthcare apart from other sectors is that users usually open it at a moment of need. A patient who wants to book an appointment, see a result or reach a doctor should not get lost in complicated menus; as the number of services grows, preserving simplicity becomes even more important.
Our Solution
We developed a mobile app covering appointment management and patient follow-up, published on the App Store and Google Play. The app’s modules:
- Appointment management: the patient creates an appointment for the right department and physician, and views and manages existing appointments.
- Laboratory and radiology results: test results are delivered to the patient via mobile.
- e-Doctor and home healthcare services: services the patient can access without coming to the hospital are brought into the app; these services sit in the same flow as the appointment and results screens.
- Secure patient data infrastructure: the foundation of all functions. Since health data is one of the most sensitive types of personal data, every part of the app operates within the security framework defined by this infrastructure.
Technologies Used
- iOS and Android (native/cross-platform) development
- Secure patient data infrastructure
- App Store and Google Play publishing processes
Having the app live on both platforms allows patients to access the same services regardless of the device they use. Offering a consistent experience on both platforms is important for a large healthcare group to reach its different user groups equally.
Process
The steps below summarize the general order we follow in mobile app projects in healthcare:
- Analysis: in projects of this type, how often patients need which service and which data will be presented under which security rules are determined.
- Design: while many services are gathered into one app, priority is given to letting the patient reach what they are looking for by the shortest path.
- Development: the modules are developed for iOS and Android on the secure patient data infrastructure.
- Publishing: the app goes through the App Store and Google Play publishing processes and is made available on both platforms.
Results and Benefits
The app is live on the App Store and Google Play; patients can easily follow their appointments and treatment processes via mobile. Having e-Doctor and home healthcare services in the same flow as the appointment and results screens saves patients from moving between different channels. Because patients can use a single app instead of turning to separate channels for appointments, results and remote healthcare services, the healthcare group has also brought its digital services together under one roof.
The lesson we took from this project: in healthcare apps, data security and simplicity must be considered together. However strict the security framework, being able to reach the information they need in a few taps is the precondition for patients actually using the app.
Discuss a Similar Project
If you are planning a mobile app for your healthcare organization, take a look at our mobile app development and custom software development services. Let’s talk about your project: tell us what you need and we will prepare a written proposal covering scope, timeline and cost. Call us on +90 850 335 10 87, message us on WhatsApp, email info@360-soft.com or use our contact page. You can also browse our other case studies.
This case study is a localized version of our reference page in Turkish: Türkçe.
