Website Management Outsourcing

Last updated: November 11, 2026

A company website is a sales channel, a support channel and often the first impression for customers, investors and job applicants. Yet many sites are managed on the side: plugins go unpatched, pages load slowly, forms quietly stop working and content updates wait weeks. 360 Soft provides website management outsourcing from Istanbul: a team that handles technical maintenance, security, performance, SEO hygiene and content updates for your website under agreed service levels.

What website management outsourcing is and who needs it

Website management outsourcing means that an external team takes ongoing responsibility for running your website: hosting coordination, updates, backups, monitoring, fixes, content publishing and improvements. It suits companies without an internal web team, marketing departments that need a reliable execution partner, and groups running several sites or language versions. We work with WordPress and WooCommerce, other CMS platforms such as Drupal or headless CMS set-ups, and custom-built sites. Teams range from one web specialist to 200+ people, working remotely, on-site or hybrid.

Scope: technical maintenance, performance, security and content

Area	Typical tasks
Technical maintenance	Core, theme and plugin updates in a staging-first workflow; PHP and server version upgrades; bug fixes
Security	Firewall and malware scanning, login hardening, MFA, vulnerability monitoring, clean-up after incidents
Backups and recovery	Daily backups, off-site copies, restore tests
Performance	Core Web Vitals optimisation, caching and CDN configuration, image optimisation, database clean-up
Monitoring	Uptime, SSL expiry, form and checkout tests, error logs
SEO hygiene	Redirects, broken links, sitemaps, structured data, indexing checks, hreflang for multilingual sites
Content operations	Publishing pages, blog posts, landing pages, translations and media updates
Development	New page templates, components, integrations with CRM, analytics and marketing tools

Standards and regulations

Websites must meet data protection rules for cookies, forms and analytics: KVKK for Türkiye, the GDPR and ePrivacy rules in the EU, UK GDPR and PECR in the UK, and state privacy laws in the US. Accessibility is increasingly a legal requirement: WCAG 2.1/2.2 AA is the common reference, and the European Accessibility Act applies to many consumer-facing services in the EU. E-commerce sites also need consumer protection and payment security (PCI DSS) considerations. Local rules in your country apply, and we implement consent management, privacy notices and accessibility fixes according to your legal guidance.

Delivery models

Care plan: a monthly service covering updates, backups, monitoring and a set number of change hours.
Managed website service: 360 Soft owns uptime, security, performance and publishing under SLAs.
Dedicated web team: developers, a content editor, an SEO specialist and a project lead working only for you.
Project-based: redesign, migration, multilingual expansion or performance programme.

Process

Audit: hosting, CMS and plugin inventory, security scan, performance and SEO baseline, backup status.
Proposal: scope, SLAs, team and a prioritised improvement list.
Onboarding: access, staging environment, monitoring and backup set-up, documentation.
Stabilisation: critical updates, security hardening and quick performance wins.
Ongoing management: scheduled maintenance windows, change requests through a ticket system, monthly reports.
Improvement: conversion, SEO and UX work according to your goals.

SLA and KPIs

Targets are set during the audit. The indicators below are typical metrics, not promised results.

KPI	Description
Uptime	Availability measured by external monitoring
Core Web Vitals	LCP, INP and CLS for key templates on mobile and desktop
Response and resolution time	For incidents and change requests, by priority
Patch latency	Time from a security release to its application
Backup and restore success	Completed backups and periodic restore tests
Content turnaround	Time from request to published content
SEO health	Crawl errors, broken links and indexing issues over time

Pricing factors

We do not publish prices; we quote after the audit. The main cost drivers are:

Factor	Effect
Number of sites and languages	Each site and language version adds maintenance and QA
Platform and complexity	Custom code, e-commerce and integrations need more effort
Change volume	Monthly hours for content and development
Service hours	Extended or 7/24 coverage for critical sites
Hosting responsibility	Coordinating or fully managing servers
Compliance needs	Accessibility audits, consent management, PCI scope

In-house, freelancer or outsourcing

Criterion	In-house	Freelancer	Outsourcing (360 Soft)
Skill coverage	Usually one or two profiles	One profile	Development, security, SEO, content, design
Availability	Holidays and turnover	Unpredictable	Contracted response times
Scalability	Slow	Limited	From 1 to 200+ people
Accountability	Internal	Individual	SLA-based contract

Website Management Outsourcing — overview

Risks and mitigations

Breaking updates: staging-first updates, visual regression checks and rollback plans.
Security incidents: hardening, monitoring, tested backups and an incident response procedure.
Loss of control: domain, hosting and CMS admin accounts remain owned by you.
SEO losses during changes: redirect maps and pre-launch checks for every migration.
Dependency on the provider: documentation and an exit plan.

Security, data protection, NDA and IP

Staff sign NDAs and use individual accounts with MFA and least privilege. We sign a B2B service agreement with IP assignment, so designs, code and content belong to you. For EU, UK and international clients we sign a GDPR data processing agreement with Standard Contractual Clauses (UK IDTA where relevant); for Turkish data a KVKK-compliant agreement. Form submissions and customer data are handled only as far as needed for maintenance.

Illustrative scenario: a multilingual corporate website

Illustrative scenario: an industrial company runs a corporate site in four languages. Updates have been postponed for months, some forms send no e-mails and language versions are out of sync. Our team moves updates to a staging workflow, fixes form delivery, sets up uptime and form monitoring, corrects hreflang and redirects, and creates a content request process so marketing can publish new pages in all languages within agreed turnaround times. This example illustrates the approach and does not describe a specific client.

Provider selection checklist

Staging-first update process and rollback plan
Security monitoring, backups and tested restores
Performance and Core Web Vitals expertise
SEO hygiene, including migrations and multilingual sites
Content operations capacity, not only technical maintenance
Ticket system, response times and monthly reporting
Your ownership of domain, hosting and admin accounts
IP assignment, NDA and GDPR/KVKK data processing terms
Ability to scale for redesigns and campaigns

Frequently asked questions

Which platforms do you manage?

WordPress and WooCommerce, other CMS platforms such as Drupal and headless CMS set-ups, and custom-built websites.

Do you host the website?

We can work with your existing hosting, coordinate with your provider or recommend and manage a suitable environment. Accounts remain in your name.

How are updates applied safely?

Updates are tested on a staging copy first, checked visually and functionally, and then deployed with a rollback plan.

What happens if the site is hacked?

We follow an incident procedure: isolate, clean, restore from a clean backup, close the vulnerability and report what happened.

Do you also update content?

Yes. Content operations such as pages, blog posts, landing pages and translations can be part of the monthly scope.

Can you improve site speed?

Yes. We optimise Core Web Vitals through caching, CDN, image and code optimisation, and database clean-up.

Do you help with cookie consent and accessibility?

Yes. We implement consent management and accessibility fixes based on WCAG, following your legal guidance.

Can you manage several websites and languages?

Yes. We manage multi-site and multilingual set-ups, including hreflang and translation workflows.

How fast can you start?

Typically within 1–2 weeks after approval and access set-up.

What is the smallest engagement?

A monthly care plan for one website. You can add hours or a dedicated team later.

Who owns the website and its code?

You do. Domain, hosting and admin accounts stay in your name, and IP in deliverables is assigned to you.

Contact

Tell us about your websites, platforms, languages and current issues, and we will propose an audit, team and management model. Call or WhatsApp us on +90 850 335 10 87, write to info@360-soft.com, message us directly on WhatsApp, or use the form on our contact page. 360 Soft Marketing Yazılım ve Danışmanlık Ltd. Şti., Nidakule Ataşehir Batı, Barbaros Mah. Begonya Sk. No:1 D:2, 34746 Ataşehir/İstanbul.

Türkçe: Türkçe sürüm