Warehouse Operations Outsourcing | Logistics Teams

Last updated: November 11, 2026

Warehouse and logistics operations outsourcing gives you a managed team for receiving, put-away, picking, packing, shipping, returns and inventory control, with performance measured against agreed KPIs. 360 Soft provides on-site teams for warehouses in Türkiye and remote logistics back office roles, such as WMS administration, inventory control and carrier coordination, for operations anywhere. This page covers the scope, how warehouse processes are standardised, occupational health and safety and sector rules, working models, the contract structure, the transition process, an SLA and KPI table, pricing factors, a comparison with in-house, freelance and 3PL options, risks and a provider checklist.

What warehouse and logistics outsourcing is and who needs it

Unlike handing your whole logistics to a third-party logistics provider (3PL), operations outsourcing keeps your warehouse, your stock and your systems with you. We provide and manage the people who run the processes. You stay in control of the location, the WMS and the customer promise, while we take care of staffing, shift planning, training, supervision and productivity reporting.

It suits companies that:

run their own warehouse or e-commerce fulfilment centre and struggle to recruit and keep staff;
face strong seasonal peaks such as campaign periods, holiday seasons or product launches;
want to add shifts or weekend operations without growing the permanent headcount;
need experienced team leaders and process discipline rather than more temporary workers;
want remote support for inventory control, order management and carrier follow-up.

Service scope: roles, tasks and technologies

Process	Typical tasks
Receiving	Unloading, counting, quality checks, ASN matching, labelling
Put-away and replenishment	Location assignment, scanning, pick-face replenishment
Picking and packing	Order picking by wave, batch or zone, packing, value-added services, kitting
Shipping	Consolidation, carrier handover, dispatch documents, loading
Returns	Inspection, grading, restocking or disposal decisions
Inventory control	Cycle counts, stock reconciliation, discrepancy investigation
Logistics back office	WMS master data, order release, carrier booking, tracking and claims

Roles include warehouse operatives, forklift and reach-truck operators with valid certificates, team leaders, shift supervisors, inventory controllers, WMS administrators and an operations manager. We work with your WMS, handheld scanners and ERP.

Standardising warehouse processes

Before go-live, each process gets a written standard operating procedure with photos, a training checklist and quality checkpoints. Productivity standards per process (for example lines picked per hour) are measured during the pilot and then used for shift planning, so staffing follows the order profile rather than guesswork.

Occupational health and safety and sector rules

On-site work in Türkiye falls under the Occupational Health and Safety Law No. 6331: risk assessment, safety training, personal protective equipment and coordination between the site owner and the service provider. Forklift and other equipment operators must hold the required operator certificates. Bonded or customs warehouses, cold chain, food, pharmaceuticals and hazardous goods have additional rules, which are part of scoping. For remote roles serving warehouses in other countries, local rules in your country apply on site.

Working models

On-site managed team: operatives and team leaders at your warehouse in Türkiye, managed by 360 Soft.
Peak capacity: an additional team for seasonal or campaign periods, planned in advance.
Remote logistics back office: inventory control, WMS administration, order management and carrier coordination from Istanbul.
Hybrid: an on-site core team with remote planning and reporting support.

Shifts can run 7/24 when your operation requires it.

Contract structure

The service is delivered under a B2B service agreement with defined processes, KPIs and reporting, an NDA, IP assignment for procedures and tools developed for you, and data processing terms under KVKK and, where relevant, a GDPR DPA with SCCs (UK IDTA). For on-site work in Türkiye, Turkish labour law on subcontracting (Labour Law No. 4857) defines which work can be given to a service provider and how responsibilities are shared, so the scope is written carefully and safety coordination is documented.

Transition process and typical timelines

Site visit and process mapping: layout, order profile, volumes, systems and current KPIs.
Design: team structure, shift plan, productivity standards and safety plan.
Recruitment and training: process, scanner, WMS and safety training before go-live.
Parallel run or pilot in one area or shift.
Full takeover with daily KPI reviews during the first weeks.
Continuous improvement: layout, slotting and process changes proposed monthly.

Small teams typically start in 1–2 weeks; full warehouse takeovers are planned in phases.

SLA and KPI table

KPI	What it measures
Order accuracy	Orders shipped without picking or packing errors
On-time dispatch	Orders shipped before the carrier cut-off
Dock-to-stock time	Time from unloading to available stock
Productivity	Lines or units per labour hour, by process
Inventory accuracy	Match between system stock and physical counts
Damage rate	Goods damaged during handling
Safety	Incidents and near misses reported and closed

Pricing models

We do not publish prices. Common models are per FTE, per hour, or per unit or order handled. The main cost factors are shift pattern and weekend work, equipment certification needs, peak flexibility, product type (for example cold chain or hazardous goods), management layers required and who provides equipment and PPE.

Warehouse and Logistics Operations Outsourcing — overview

In-house, freelancers, 3PL or outsourcing

Criterion	In-house	Temporary workers	3PL	Operations outsourcing
Control of site and stock	Full	Full	With the 3PL	Full
Recruitment and training	Your effort	Repeated every peak	3PL	Included
Supervision and KPIs	Your effort	Limited	3PL reporting	Team leaders and KPI reporting
Flexibility	Low	High, low quality	Contract-based	Planned within the contract

Illustrative scenario: a cosmetics brand’s e-commerce warehouse

Illustrative scenario: a cosmetics brand runs its own e-commerce warehouse in Istanbul. Campaign weeks bring several times the normal order volume, and temporary workers cause picking errors and late shipments. A managed team with a permanent core and a trained peak pool takes over picking, packing and returns, with productivity standards per process and an evening shift during campaigns. The brand follows order accuracy and on-time dispatch daily. This is an example of a possible set-up, not a reported client result.

Risks and how we manage them

Peak shortfall: a trained reserve pool and agreed notice periods for volume forecasts.
Errors and damage: scanning discipline, quality checks at packing, root-cause reviews.
Safety incidents: risk assessment, training records, PPE and near-miss reporting.
Staff turnover: cross-training and a replacement process.

Security, KVKK/GDPR, NDA and IP

Customer addresses and order data are personal data. Access to the WMS and ERP is role-based, and handheld devices are managed. Confidentiality and IP terms cover your procedures, layouts and product information.

Provider selection checklist

Do they measure productivity per process and plan shifts from it?
How do they handle safety coordination with the site owner?
Is there a trained reserve for peak periods?
Which KPIs are reported daily, and in what format?
Is the subcontracting scope legally reviewed?

Frequently asked questions

How is operations outsourcing different from a 3PL?

With a 3PL the provider runs the warehouse and usually holds your stock. With operations outsourcing the warehouse, stock and systems stay with you, and we provide and manage the team that runs the processes.

Do you work in our WMS?

Yes. The team works with your WMS, ERP and handheld scanners, and we can also provide WMS administration and master data support remotely.

Can you provide forklift operators?

Yes. Operators hold the required certificates, and certificates are checked before deployment.

How do you handle seasonal peaks?

With a trained reserve pool and capacity plans agreed in advance, based on your volume forecasts.

Can you serve warehouses outside Türkiye?

On-site teams work in Türkiye. Remote roles such as inventory control, order management and carrier coordination can support warehouses in other countries.

Who is responsible for occupational safety?

Safety is shared and documented: the site owner and 360 Soft coordinate risk assessment, training and PPE under the Turkish OHS Law No. 6331.

Which KPIs do you report?

Typically order accuracy, on-time dispatch, dock-to-stock time, productivity per process, inventory accuracy, damage rate and safety incidents.

How long does a takeover take?

Small teams typically start in 1 to 2 weeks. A full warehouse takeover is planned in phases with a pilot first.

How is the service priced?

Per FTE, per hour, or per unit or order, depending on shift pattern, product type, peak flexibility and management layers. We quote after a site visit.

What contract applies?

A B2B service agreement with KPIs, an NDA, IP assignment and data processing terms, with the subcontracting scope written to comply with Turkish labour law.

Talk to us about your warehouse operations

Tell us what you want to hand over, which channels or systems are involved, the volumes and the service hours you need. We will come back with a proposed team structure, a transition plan and the KPIs we suggest measuring. Call or WhatsApp us on +90 850 335 10 87, email info@360-soft.com or use the contact page.

360 Soft Marketing Yazılım ve Danışmanlık Ltd. Şti., Nidakule Ataşehir Batı, Barbaros Mah. Begonya Sk. No:1 D:2, 34746 Ataşehir/İstanbul.